Touta ("we," "us," or "our") operates the Touta platform for rides, delivery, and local shopping. This policy explains what information we collect, how we use it, and the choices you have. By using Touta, you agree to this policy.
Last updated: July 2026
Information We Collect
Information you provide
- Account details: name, email address, phone number, and password.
- Profile information: for drivers, this includes a profile photo, vehicle details, and identity or license documents required to offer rides and deliveries.
- Addresses you enter for pickup, drop-off, and delivery.
- Payment information, which is processed securely by our payment provider, Stripe. We do not store full card or bank account numbers on our servers; we retain only the last four digits for your reference.
Information collected automatically
- Location data: with your permission, we collect your device location to match riders with drivers, show pickup and delivery points, provide navigation, and track orders in real time. Drivers share location while online so customers can follow their order or ride.
- Usage information: how you interact with the app, orders placed, and basic device information.
How We Use Your Information
- To provide the core service: connecting riders and customers with drivers, processing orders, and enabling deliveries and rides.
- To process payments and, for drivers and stores, to arrange payouts.
- To show real-time location and order tracking.
- To verify driver identity and eligibility, for the safety of everyone on the platform.
- To communicate with you about your orders, account, and support requests.
- To maintain security, prevent fraud, and comply with legal obligations.
How We Share Information
We share only what is needed to make the service work:
- Between users of a transaction: a driver sees the pickup and drop-off details and the customer's first name; a customer sees the driver's first name, photo, vehicle, and location. We do not share full contact details beyond what the service requires.
- With service providers who help us operate, including Stripe for payments and mapping providers for location and routing.
- When required by law, or to protect the safety, rights, or property of users and the public.
We do not sell your personal information.
Location Data
Location is central to Touta. We request location permission to match rides and deliveries, display maps and routes, and let customers track orders. You can turn off location permission in your device settings at any time, though this will limit core features. Drivers' location is shared only while they are online and available.
Payment Data
Payments are handled by Stripe, a certified payment processor. Sensitive payment details (full card numbers, bank account numbers) are transmitted directly to Stripe and are not stored on Touta's servers. We keep only limited reference information, such as the last four digits.
Data Security
We use industry-standard measures to protect your information, including encryption in transit (HTTPS) and restricted access to personal data. No method of transmission or storage is completely secure, but we work to protect your information and limit what we retain.
Your Choices and Rights
- You can view and update your account information in the app.
- You can turn location permissions on or off in your device settings.
- You can request deletion of your account and associated personal data by contacting us.
Children's Privacy
Touta is not intended for anyone under 18. We do not knowingly collect information from children.
Changes to This Policy
We may update this policy from time to time. When we do, we will revise the "Last updated" date above. Continued use of Touta after changes means you accept the updated policy.
Contact Us
If you have questions about this policy or your data, contact us at:
Touta LLC
Email: support@touta.online